I have no idea if he’s right about Silvercar. But as someone who used to have all kinds of élite status with all kinds of travel companies, I can testify to the bigger truths he’s getting at.
The Future of Luxury: Avoiding People:
When Silvercar sells you car rental that “doesn’t suck,” they’re really selling you car rental that doesn’t involve ordinary people, that end arounds the inefficiencies of large-scale practice by buying out of it. The truth is, Hertz doesn’t suck. Avis doesn’t suck. Sure, things about them suck, like the usurious fuel charges they impose if you return a car without refilling its tank… It’s not car rental that sucks, but dealing with the everyman, being in his presence, even knowing he exists…
This isn’t a business meant for the public anyway. It’s a tech startup ultimately destined to service the beau monde élite produced by entertainment, by energy, by finance, by other tech startups. A luxury car only gets to be a luxury if not everybody gets one…
My driver pulls up to the Delta terminal, curbside, directly in front of the Medallion priority check-in (I nod as he asks, “You have priority with Delta, right?”). I check in for my flight—my upgrade had cleared—and head to the Delta SkyClub to cash in on unearned elitism. As I sit in the quiet of the lounge sipping my complimentary latte, I try to remind myself how good I have it. How can I even tell this story, full of privilege and fortune? Few will empathize with me and my privileged upper middle-class lifestyle perks, nor should they.